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Relocation & Recontract

Find out about how to continue your journey on ViewQwest, whether at your current residence or wherever you move to.
A: You may submit your re-contract request through Customer Portal via here.
Click on the blue re-contract widget next to the service address to view the available plans and proceed with checkout to submit your re-contract application.
You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
To check on your re-contract eligibility, you can click to “Subscriptions” in Customer Portal.
A: You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
Your bill will be pro-rated accordingly, based on your chosen date of re-contract.
A: Yes you can. You may raise a Transfer of Ownership via our Customer Portal at https://customerportal.viewqwest.com/sg/login. All outstanding amount has to be cleared before a transfer is processed. Please be advised that the request may be rejected if there is any outstanding on the account.
A: Please submit your request via the customer portal 7 days prior to your desired relocation date. Our team will be in touch with you. Relocation charges are at $166.77.
A: We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract. There will be a recurring monthly charge of $16.35 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $27.25 (inclusive GST) upon re-activation of your suspended line. You may raise a Temporary Suspension Request via our Customer Portal at https://customerportal.viewqwest.com/sg/login.
A: You may choose to upgrade to 2.5Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page.
A: Proceed to login using your SingPass, on the left you may click on ‘Subscription’ and proceed to click on ‘Manage’ which subscription you would wish to submit your request.
You may see ‘Cancel Subscription’ on the top.
Once you have submitted your request, our team will be in touch with you within 1-3 working days to advise you further on the termination process.
Early termination fees may apply to customers under contract:
  • 24-month plans: The remaining contract value is payable upon early termination.
  • No Contract plans: Early termination fees of $66.60 (inclusive GST) apply for subscriptions cancelled within the contract period, and is waived only after the first three (3) months.
Upon paying the remaining months of the contract, you will also be required to return the modem to us. However, the router will need not be returned.
A: In the event you wish to request for termination of your Speed Boost, you may submit your request to cs@viewqwest.com. Please do note that termination date of Speed Boost will be reflected as of the date the termination request is submitted.
Termination will be effective within 1-3 working days, and any advance charges will refunded back to you accordingly which can be viewed on a revised invoice that will be sent to your registered email address upon successful termination. There will be $109 cancellation fee if you wish to downgrade.
FAQ

A: You may submit your re-contract request through Customer Portal via here.

Click on the blue re-contract widget next to the service address to view the available plans and proceed with checkout to submit your re-contract application.
You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
To check on your re-contract eligibility, you can click to “Subscriptions” in Customer Portal.

A: You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.

Your bill will be pro-rated accordingly, based on your chosen date of re-contract.

A: Yes you can. You may raise a Temporary Suspension Request via our Customer Portal at https://customerportal.viewqwest.com/sg/login. All outstanding amount has to be cleared before a transfer is processed. Please be advised that the request may be rejected if there is any outstanding on the account.

A: Please submit your request via the customer portal 7 days prior to your desired relocation date. Our team will be in touch with you.

Relocation Fee + New NLT Port Service Activation

Charges (with GST)

High-Rise Residential Building

$184.21

Landed Residential Premise

$336.81

 

A: We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract. There will be a recurring monthly charge of $16.35 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $27.25 (inclusive GST) upon re-activation of your suspended line. You may raise a Temporary Suspension Request via our Customer Portal at https://customerportal.viewqwest.com/sg/login.

A: You may choose to upgrade to 10Gbps Home Broadband with our Speed Upgrade promo, subject to Terms & Conditions outlined in our Speed Upgrade sign up page.

A: Proceed to login using your SingPass, on the left you may click on ‘Subscription’ and proceed to click on ‘Manage’ which subscription you would wish to submit your request.

You may see ‘Cancel Subscription’ on the top.
Once you have submitted your request, our team will be in touch with you within 1-3 working days to advise you further on the termination process.
Early termination fees may apply to customers under contract:
  • 24-month plans: The remaining contract value is payable upon early termination.
  • No Contract plans: Early termination fees of $66.60 (inclusive GST) apply for subscriptions cancelled within the contract period, and is waived only after the first three (3) months.
Upon paying the remaining months of the contract, you will also be required to return the modem to us. However, the router will need not be returned.

A: In the event you wish to request for termination of your Speed Boost, you may submit your request to cs@viewqwest.com. Please do note that termination date of Speed Boost will be reflected as of the date the termination request is submitted.

Termination will be effective within 1-3 working days, and any advance charges will refunded back to you accordingly which can be viewed on a revised invoice that will be sent to your registered email address upon successful termination. There will be $109 cancellation fee if you wish to downgrade.

Can’t find an answer to your question?

Send us an email or call us and we’ll get in touch with you!

Customer Support:
cs@viewqwest.com
(+65) 3102 0000
Technical Support:
(+65) 3102 0000
residential.support@viewqwest.com
WiFi Issues:
Check our our Wifi diagnostics tool to improve your network without having to contact support here.

Can’t find an answer to your question?

Send us an email or call us and we’ll get in touch with you!

Customer Support:
cs@viewqwest.com
(+65) 3102 0000
Technical Support:
(+65) 3102 0000
residential.support@viewqwest.com
WiFi Issues:
Check our our Wifi diagnostics tool to improve your network without having to contact support here.

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