OneVoice™

A: OneVoice™ is a phone service that works on VoIP, and thus it is only  available if you are subscribed to ViewQwest Fibre Broadband service.

A: VoIP is an acronym for Voice Over Internet Protocol, which means that the phone service is delivered through your the internet connection.

A: Currently, we do not support porting over of numbers from another ISP. We are evaluating future options to address this issue.

A: No, unfortunately, we do not have a Non-Number Display service.

A: No, there is no contract term for OneVoice™. Sign up anytime and we will pro-rate the monthly charge accordingly. However, there will be a one-time setup fee for all new OneVoice™ registrations. Should you wish to make any changes to your OneVoice™ contract, you may do so at our Customer Portal.

A: There are no extra charges for all local outgoing and incoming calls with OneVoice™

A: Yes, you can. IDD rates apply for all international calls, you can refer to this page for the latest IDD rates.

A: No, your numbers are assigned automatically without the option to customize.

A: You can make local and IDD calls using One Voice. For IDD calls, IDD rates apply. However, calling Toll Free and Emergency Numbers are not allowed using One Voice.

A: In the event you wish to request for termination of your OneVoice service you may submit a request via Customer Portal, under ‘Manage’ subscriptions.

A: Press the Speaker button on the phone to turn the speaker ON or OFF.

A: Connect a headset to the phone, then press the Headset button to activate headset mode.

A: Lift the handset or headset, or press the Speaker button or an available LINE key. Once you hear a dial tone, enter the phone number and press the SEND button or the DIAL soft key.

A: When the phone is idle, press the SEND button to redial the last dialled number. The call will use the same SIP account as the previous call.

A: For a single incoming call, lift the handset or headset, press the Speaker button, or press the corresponding LINE button.

A: When there is a call waiting, you will hear a call waiting tone and see the new call on screen. Press the Answer soft key to answer the new call; the current call will be placed on hold. Use the Up or Down button to switch between calls.

A: Press the End Call soft key or hang up the handset to end the call.

A: Press the Hold soft key to place the call on hold. To resume, press the Unhold soft key or the blinking LINE key.

A: While on a call, press the Transfer button, dial the destination number, and press the Transfer soft key to complete the transfer.

A: Dial ##2 followed by the destination number and #. The first call will be placed on hold and a new call will start. Once the second party answers, hang up to complete the transfer.

A: While on an active call, press the Conference or Invite soft key, then dial the second participant. The conference starts when the second party answers.

A: Press the Group Members soft key during the conference to view all participants.

A: Press the Conference Info soft key, select a participant using the Up or Down buttons, and press the Kick soft key.

A: Press the Hold soft key during the conference to place all participants on hold. Press Unhold to resume the conference.

A: The conference call will end for all participants when the conference initiator hangs up or presses the End Call soft key.

A: Press MENU > Settings > Call Settings, select the LINE, then choose Call Forward > Forward Always To. Enable the function, enter the destination number, and press OK or Save.

A: For external numbers, include the country code (e.g. 6591234567 for Singapore mobile). For internal calls, use the 4-digit extension (e.g. 1234).

A: Go to MENU > Settings > Call Settings, select the LINE, then disable Call Forward by pressing the left arrow and saving the changes.

A: Voicemail is not supported directly on the phone. Users can access voicemail via the OneVoice User Web Portal or the OneVoice mobile app (Premium Line Plan only).

A: The phone includes icons for Mute, Do Not Disturb (DND), and Volume control for easy call management.