OneVoice™

A: OneVoice™ is a phone service that works on VoIP, and thus it is only  available if you are subscribed to ViewQwest Fibre Broadband service.

A: VoIP is an acronym for Voice Over Internet Protocol, which means that the phone service is delivered through your the internet connection.

A: Currently, we do not support porting over of numbers from another ISP. We are evaluating future options to address this issue.

A: No, unfortunately, we do not have a Non-Number Display service.

A: No, there is no contract term for OneVoice™. Sign up anytime and we will pro-rate the monthly charge accordingly. However, there will be a one-time setup fee for all new OneVoice™ registrations. Should you wish to make any changes to your OneVoice™ contract, you may do so at our Customer Portal.

A: There are no extra charges for all local outgoing and incoming calls with OneVoice™

A: Yes, you can. IDD rates apply for all international calls, you can refer to this page for the latest IDD rates.

A: No, your numbers are assigned automatically without the option to customize.

A: You can make local and IDD calls using One Voice. For IDD calls, IDD rates apply. However, calling Toll Free and Emergency Numbers are not allowed using One Voice.

A: In the event you wish to request for termination of your OneVoice service you may submit a request via Customer Portal, under ‘Manage’ subscriptions.