Frequently Asked Questions
Find solutions to the most common problems
When something isn’t working like it should, we’ll help you sort it out. Find troubleshooting tips for common problems related to your account and more.
Browse help topics
- How do I do a self-installation?
- Request for Termination / Early Termination
- What are the key features of the latest ViewQwest TV Media Player?
- I have signed up for Freedom DNS, how do I activate the service for my internet at home?
- What is a Static IP and why do I need it?
- What is a Fibre Termination Point (FTP)? What are the FTP installation charges?
- Which are the sites that I have access to with Freedom DNS?
- How can I change my credit card details?