Frequently Asked Questions
Find solutions to the most common problems
When something isn’t working like it should, we’ll help you sort it out. Find troubleshooting tips for common problems related to your account and more.
Browse help topics
- I am a few months into my 1Gbps plan – can I do an early upgrade to a 2Gbps plan?
- How can I change my credit card details?
- I have opted for self-pickup of equipment. Where can I do so?
- How can I sign up with ViewQwest?
- What are the key features of the latest ViewQwest TV Media Player?
- What is a bill rebate? How do I make use of it?
- Which are the sites that I have access to with Freedom DNS?
- I have subscribed to ViewQwest’s 1Gbps plan, but I am not getting speeds anywhere close to that. What can I do?