Frequently Asked Questions
Find solutions to the most common problems
When something isn’t working like it should, we’ll help you sort it out. Find troubleshooting tips for common problems related to your account and more.
Browse help topics
- Request for Termination / Early Termination
- What is a Fibre Termination Point (FTP)? What are the FTP installation charges?
- How do I do a self-installation?
- I have signed up for Freedom DNS, how do I activate the service for my internet at home?
- What is a Static IP and why do I need it?
- What are the key features of the latest ViewQwest TV Media Player?
- How do I know if my home is Fibre ready? If it is not Fibre ready, can I still sign up with ViewQwest?
- What are the typical download speeds of your service?