Frequently Asked QuestionsFind solutions to the most common problems When something isn’t working like it should, we’ll help you sort it out. Find troubleshooting tips for common problems related to your account and more.
Browse help topics
- Request for Termination / Early Termination
- How do I do a self-installation?
- What is a Fibre Termination Point (FTP)? What are the FTP installation charges?
- I have signed up for Freedom DNS, how do I activate the service for my internet at home?
- How do I know if my home is Fibre ready? If it is not Fibre ready, can I still sign up with ViewQwest?
- What is a Static IP?
- What are the typical download speeds of your service?
- What are the payment methods which ViewQwest accepts?