INFORMATION ABOUT OUR SERVICE

  • Service is available to residential addresses with a Fibre Termination Point (FTP) installed by NetLink Trust
  • Phone Line is not required
  • Unlimited Downloads
  • Other 3rd party routers may work with ViewQwest Fibernet™ but ViewQwest will not guarantee the quality of our service that passes through a router not supported by ViewQwest.
  • Other Charges that may be incurred, are as follows. Please ensure that you have in writing any subsequent agreement for waiver of those charges. Unless otherwise stated, the indicated charges are on a Per Line basis (all charges below are quoted with GST) and quoted in Singapore Dollars.
    1. NetLink Trust Service Activation Charge - $56.71 (applicable from 1st Jan 2018 by NetLink Trust)
    2. Transfer of Contract to a different subscriber - same address - $26.75
    3. Re-Activation of Service after Suspension (Next Business Day) - $79.25
    4. Express Re-Activation of Service after Suspension (within 2 hrs) - $374.50 + all outstanding amount (if any)
    5. Late Payment, Reminder Charge - $5.35
    6. Unsuccessful Credit Card Deduction - $5.00
    7. Unsuccessful GIRO Deduction - $10.70
    8. Relocation of service will incur a fee of $163.71 - new premises must be fiber ready and have NetLink Trust's FTP already installed. If FTP is not installed, additional charges will be incurred.
    9. No show at agreed upon NetLink Trust's FTP installation date and time confirmed by subscriber
      • $160.50 for residential high rise
      • $288.90 for residential landed
    10. No show at agreed upon ViewQwest's installation date and time confirmed by subscriber - $80.25
    11. Installation of FTP/Re-wiring within premise for first 15 m residential high rise - $160.50 (to be charged by NetLink Trust)
    12. Installation of FTP/Re-wiring within premise for first 15 m residential landed - $288.90 (to be charged by NetLink Trust)
    13. Installations greater than 15 m - $2 per 5m run (to be charged by NetLink Trust)