Frequently Asked Question — OneVoice™

OneVoice™ is a phone service that works on VoIP, and thus it is only  available if you are subscribed to ViewQwest Fibre Broadband service.

VoIP is an acronym for Voice Over Internet Protocol, which means that the phone service is delivered through your the internet connection.

Currently, we do not support porting over of numbers from another ISP. We are evaluating future options to address this issue.

No, unfortunately, we do not have a Non-Number Display service.

No, there is no contract term for OneVoice™. Sign up anytime and we will pro-rate the monthly charge accordingly. However, there will be a one-time setup fee for all new OneVoice™ registrations.

Should you wish to make any changes to your OneVoice™ contract, you may do so at our Customer Portal.

There are no extra charges for all local outgoing and incoming calls with OneVoice™

Yes, you can. IDD rates apply for all international calls, you can refer to this page for the latest IDD rates.

No, your numbers are assigned automatically without the option to customize.

You can make local and IDD calls using One Voice. For IDD calls, IDD rates apply. However, calling Toll Free and Emergency Numbers are not allowed using One Voice.

In the event you wish to request for termination of your OneVoice service you may submit a request via Customer Portal, under ‘Manage’ subscriptions.
Please do note that termination date of OneVoice will be reflected as of the date the termination request is submitted. Termination will be effective within 1-3 working days, and any advance charges will refunded back to you accordingly which can be viewed on a revised invoice that will be sent to your registered email address upon successful termination.