Frequently Asked Questions — Sign Up Process
We’ve got you covered with 4 ways to sign up.
a) Sign up from the convenience of your home via here.
b) Drop by any of our retail outlets at the following locations:
ViewQwest Headquarters: 20 Bendemeer Rd, #01-09, Singapore 339914
Operating Hours: Monday to Friday, 9am – 6pm (excluding Public Holidays)
Tel: (+65) 6866 1427
Suntec Flagship Shop: Suntec City Tower 5, #02-414/415
3 Temasek Boulevard, Singapore 038983
Operating Hours: Monday to Sunday, 10am – 10pm (excluding Chinese New Year)
Tel: (+65) 6866 1932
c) Email us at email@example.com. We will gladly assist on any questions.
d) Email our customer service at firstname.lastname@example.org or give them a ring at (+65) 3102 0000 from Monday to Friday, 9am – 6pm, and we can help assist in the sign-up process.
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Within 1 Week: Upon signing up, our Customer Service Officers will process your application, and we will check to ensure your Fibre Termination Point (FTP) is available for use.
Within 2-3 Weeks: Your equipment – modem and router will be delivered with or without installation (based on the plan selected). Alternatively, you can also arrange for self-collection.
However, there are other factors that may affect your sign-up process:
Your home’s Fibre capabilities: To sign up with ViewQwest’s Fibre Broadband, your home has to be Fibre ready. Should your home not be ready, NetLink Trust would have to send an installer to your home to setup your Fibre Termination Point (FTP).
Fibre Capacity / FTP availability: This usually is evident if you already are subscribed to an ISP. There are 2 ports on the FTP, and one of them would be used by the existing ISP. Therefore, ViewQwest will provision our services using the other available port to ensure that there is no downtime. When this happens, we will arrange for a NetLink Trust FTP testing appointment during application. NetLink Trust will ascertain if there are sufficient Fibre capacity in the port that ViewQwest intends to use. Should there be insufficient fibre capacity, NetLink Trust will proceed with a complementary top up and/or rectification works. However, completion time differs from household to household, and we are unable to advise on the exact completion date.
NetLink Trust appointment schedule availability: NetLink Trust handles all Fibre Termination Point installations in Singapore. Their schedule of availability for an installation date would also affect your sign-up process.
If your installation is taking longer than stated, you may refer to our Delivery and Installation FAQs to find out why.
Typically, the entire sign up process (processing, delivery and installation) takes about 2-3 weeks, we would advise against cancelling your current broadband during this period. Should there be any unforeseen circumstances, you would not be left without internet service – we know how stressful that can be.
You can check if your home is Fibre ready by checking here.
If your home is not Fibre Ready, you can still sign up with us. We will then arrange for you to get a Fibre Termination Point installed before your service is activated.
FTP is a “must-have” in order to have fibre broadband access in your residence. It is installed by NetLink Trust (previously known as OpenNet). FTP has two ports which allows 1 residence to have 2 Fibre broadband connections concurrently. All FTPs in Singapore are also handled and managed by NetLink Trust.
The installation rates are as follows (inclusive of GST): HDB/Condo – $160.50; Landed – $288.90
Yes, you are eligible. If the 2-year contracts are not suitable for you, we have a No Contract plan with details that can be found here.
Yes, we do have No Contract plans. They can be found here.
Yes you can.
ViewQwest will take care of re-classifying your premise with Netlink Trust (NLT) to enable you to enjoy business broadband services. You can simply sign-up directly for one of our business plans here.
Please note that the lead time for such requests will vary, depending on NLT’s requirements, and this might potentially incur additional charges, also payable to NLT.