Frequently Asked Questions — Re-location & Re-contract

You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.

To check on your re-contract eligibility, you can:

Email stating your re-contract request

Call us at (+65) 3102 0000 to speak with a Customer Service Officer who will assist with your re-contract queries

Drop us a message on Facebook regarding your re-contract request

Your bill will be pro-rated accordingly, based on your chosen date of re-contract.

Yes, you can. You will have to complete a transfer of ownership form. Download the form here and email with your request for transfer of ownership.

Please download and complete the Re-location Form and email to at least 2 weeks before your requested Re-location date. Our team will then be in touch with you.

Re-location charges are at $163.71 (inclusive of GST).

We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract.

There will be a recurring monthly charge of $16.05 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $26.75 (inclusive GST) upon re-activation of your suspended line.

Complete this form and email it to, so that we can process your request. Do note that it will be best to send the form 2 weeks before your requested temporary suspension start date

You may choose to upgrade to 2Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page

If you would like to cancel your Fibre Broadband service with ViewQwest, you can proceed to

Email, or

Call us at (+65) 3102 0000

Early termination fees may applies to customers under contract.

Upon paying the remaining months of the contract, you will also be required to return the modem to us. However, the router will need not be returned.