Frequently Asked Questions — Re-location & Re-contract

You may submit your re-contract request through Customer Portal via here.
Click on the blue re-contract widget next to the service address to view the available plans and proceed with checkout to submit your re-contract application.
You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
To check on your re-contract eligibility, you can click to “Subscriptions” in Customer Portal.
You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
Your bill will be pro-rated accordingly, based on your chosen date of re-contract.

Yes, you can. You will have to complete a transfer of ownership form. Download the form here and email with your request for transfer of ownership.

All outstanding amount has to be cleared before a transfer is processed. Please be advised that the request may be rejected if there is any outstanding on the account.

Please download and complete the Re-location Form and email to 7 days prior to your requested Re-location date. Our team will then be in touch with you.

Re-location charges are at $163.71 (inclusive of GST).

We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract.

There will be a recurring monthly charge of $16.05 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $26.75 (inclusive GST) upon re-activation of your suspended line.

Complete this form and email it to, so that we can process your request. Do note that it will be best to send the form 7 days before your requested temporary suspension start date

You may choose to upgrade to 2Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page

Proceed to login using your SingPass, on the left you may click on ‘Subscription’ and proceed to click on ‘Manage’ which subscription you would wish to submit your request.
You may see ‘Cancel Subscription’ on the top.
Once you have submitted your request, our team will be in touch with you within 1-3 working days to advise you further on the termination process.
Early termination fees may applies to customers under contract.
Upon paying the remaining months of the contract, you will also be required to return the modem to us. However, the router will need not be returned.
In the event you wish to request for termination of your Speed Boost, you may submit your request to
Please do note that termination date of Speed Boost will be reflected as of the date the termination request is submitted. Termination will be effective within 1-3 working days, and any advance charges will refunded back to you accordingly which can be viewed on a revised invoice that will be sent to your registered email address upon successful termination.
There will be $100 cancellation fee if you wish to downgrade.