All outstanding amount has to be cleared before a transfer is processed. Please be advised that the request may be rejected if there is any outstanding on the account.
Please download and complete the Re-location Form and email to firstname.lastname@example.org 7 days prior to your requested Re-location date. Our team will then be in touch with you.
Re-location charges are at $163.71 (inclusive of GST).
We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract.
There will be a recurring monthly charge of $16.05 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $26.75 (inclusive GST) upon re-activation of your suspended line.
You may choose to upgrade to 2Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page.