Frequently Asked Questions — Re-location & Re-contract
You can re-contract upon fulfilment of at least 21 months out of a 24 months contract.
To check on your re-contract eligibility, you can:
Email firstname.lastname@example.org stating your re-contract request
Call us at (+65) 3102 0000 to speak with a Customer Service Officer who will assist with your re-contract queries
Drop us a message on Facebook regarding your re-contract request
Your bill will be pro-rated accordingly, based on your chosen date of re-contract.
Please download and complete the Re-location Form and email to email@example.com at least 2 weeks before your requested Re-location date. Our team will then be in touch with you.
Re-location charges are at $163.71 (inclusive of GST).
We can do temporary account suspensions for periods of up to 6 months. Please note that there will be an extension to your 24-month contract.
There will be a recurring monthly charge of $16.05 (inclusive GST) during the requested suspension period. There will also be an re-activation fee of $26.75 (inclusive GST) upon re-activation of your suspended line.
Complete this form and email it to firstname.lastname@example.org, so that we can process your request. Do note that it will be best to send the form 2 weeks before your requested temporary suspension start date
You may choose to upgrade to 2Gbps with our Speed Boost promo, subject to Terms & Conditions outlined in our Speed Boost sign up page.
If you would like to cancel your Fibre Broadband service with ViewQwest, you can proceed to
Email email@example.com, or
Call us at (+65) 3102 0000
Early termination fees may applies to customers under contract.
Upon paying the remaining months of the contract, you will also be required to return the modem to us. However, the router will need not be returned.