Frequently Asked Questions — Billing

Port disconnection fee, is applicable to contracts in 2016 or earlier, to reduce the upfront costs to customers by moving the relevant network and NLT fees to the end of the contract.

Since 2017, we have removed the port disconnection fee and any applicable setup fees are now chargeable upon service activation.

For old plan holders who re-contracts with new plans, disconnection fee nor upfront fees will not apply.

Credit card, Debit card, Interbank Giro Transfer and Cheque Payment.

You may update your credit card details through our Customer Portal.

First-time login: 

– Log into our portal via SingPass

 – Key in your customer Account Number (A000xxxxxx) and click Register. (An email will then be sent to your registered email address that has been given during the signup)

 – Click to the link in the email and then proceed to add a password for your portal account

Forgotten password: 

 – If you have forgotten your password after registration – you can request for a password reset. The password reset link will be sent to your registered email address

Our system will attempt the second deduction 7 days after the invoice date. Please be informed that should the second deduction attempt fail, the next auto deduction will be done on the following Tuesday or Friday. After 3 consecutive failures, the system will stop its auto-deduction. Please update your credit card information to avoid any suspension and termination of services.

A bill rebate is used to offset the monthly invoice amount until the total amount is fully redeemed. Currently, bill rebate will start from the 7th month after service date. The bill rebate cannot be used to offset any one-time charges, such as installation or activation fees.

ViewQwest reserves the right to change these terms and conditions at any time without prior notice.

Every ViewQwest customer has a different billing cycle.

This variation is dependent on your service activation date.
Upon service activation, we will bill within 3 working days.

a. Your first ViewQwest invoice

b. Subsequent Monthly ViewQwest Plan

ViewQwest 24months subscription plans
The invoice for monthly plan subscribers would be based on the service activation date.

Example: Your Fibre Broadband was activated on 8th of November and you received your monthly ViewQwest invoice on the  9th of November. You will continue to receive the bill on the same day of every month or year, depending on your subscription type.
For monthly subscribers, there will be an advance billing, where subscriptions for the current and next month will be billed in the first invoice. If applicable, one-time fees and/or hardware top-up fees will also be billed together in the first invoice.
For annual customers, you will be billed the annual subscription rate upon successful service activation along with all applicable one-time fees and/or hardware top-up fees. Your next bill will be exactly 12months after the first bill.

ViewQwest 1Gbps No-contract customers, you will receive 2 bills.

Your very first ViewQwest invoice depends on your sign-up date. The first invoice will include the no-contract setup fee. 
Online Sign Up: Charged immediately
All Other Sign Ups: Depending on the date of sign up, it would be charged on either the 1st, 7th, 14th, 21st day of the month. I.e. If I signed up on the 3rd of March, I will be charged on 7th of March.
The invoice for monthly plan subscribers would be based on the service activation date. It would include all monthly service subscription rates, installation and/or equipment upgrade fees (if applicable).

Example: Your Fibre Broadband was activated on 8th of November. You will receive your monthly ViewQwest invoice on the 8th day of every month.
You will receive your bill 1 month in advance. I.e. You will receive March’s bill in February.

The NetLink Trust (NLT) Service Activation Charge of $56.71** will apply for every new NLT Fiber port activation. These charges are determined by NLT, and are in force since Jan 2018.

The service activation charge is to cover works related to patching at the Main Distribution Frame (MDF) room, Fiber Interface Point (FIP) and/or Fiber Distribution Point (FDP) and any corresponding un-patching for port disconnection, termination or service re-location (from Premise A to B).

Re-contracting customers need not pay this service activation charge as their fiber port is already connected.

**As of Oct 2018