Frequently Asked Questions

FAQ > Delivery and Installation > Why is my installation taking longer than stated?

Why is my installation taking longer than stated?

Last Updated: 2017-12-15 02:28:52

You are likely facing an Insufficient Capacity issue with your Fibre Termination Points (FTPs). All FTPs come with 2 ports, which would allow for concurrent fibre connections or for the first port to still be live while the second is being activated.

Unfortunately, in some cases, there may be insufficient fibre capacity or equipment in the backend infrastructure which NetLink Trust (NLT) is responsible for. In the event that NLT does not have sufficient capacity in their infrastructure, they will need to install additional infrastructure. This will cause a delay in your service activation date. In our experience, the issue usually takes between 4-8 weeks for NLT to resolve.

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